Q1 Is Skynet Tech Solutions a reliable Tech Support Company?
A. Yes, absolutely, Skynet Tech Solutions is one of the most reliable tech support company in the world, offers an offsite tech support service with a large number of customer base across the world. We at Skynet Tech Solutions assist individual household customers and small business enterprises with the personalized tech support solution as per their needs and availability of the customers. We have certified technicians and we work with advance tech support remote applications and online tools to diagnosis and resolve our customer’s issues with complete troubleshooting services for each customer. Skynet Tech Solutions understands the requirements of their customers who are using wide-ranging computers systems and related devices across the world. Hence, while keeping in the mind we have designed various subscription plans as per their customized needs and affordability to meet their demands. You can choose from variety of plans available for one time single incidental plan to annual subscription plan as per your requirements and budget.
Q2. Is Skynet Tech Solutions safe for Tech Support Service?
A. Skynet Tech Solutions is the right destination for safe and secure tech support service or anyone including household and business class customers as Safety is one of the major concerns for customers looking for technical support, especially customers looking for online tech support service for their PC's having various important data and other confidential information. We are proficient in this business . We have a team of experts having extensive knowledge of diverse type of computer devices and software applications with expertize to solve millions of issues arrive withthese devices. We work 24/7 to ensure that your computer and other connected devices or peripherals are completely protected and secured from all type of threats and cyber attacks. We have highest satisfied customers base with best feedbacks and reviews .
Q3. What are the modes of payments you accept?
A. We accept payments in various modes including major credit cards, debit cards,Paypal, Cash Cards, E-checks and as well as cash as per the availability with the payer.
Q4. Will you charge me if you are not able to solve my problem?
A. Not at all. We never charge any amount until we solve your problem. However, in most of the cases we solved any type of technical issues within the limited time period.
Q5. What are the operating hours of your service?
A. Our service is available round-the-clock throughout the Year, but in case we are not available anyone can send mail anytime we will call you back and provide best possible solution in next business hours.
Q6. How much do you charge per hour?
A. To provide tech support service for homes we charges minimum charges one time fees of $19.99 from our customers. You just need to pay only when your problem get solved.
Q7. Do you provide email support?
A.No, we provide only offsite tech support service for best solution, as computer tech support service can work better only through phone calls because email conversation is not possible or effective for end-users. In more than 90% problems, technicians are required to take it on remote control through online and solve the problem with best solution in minimum time efforts.
Q8 In case of computer problems, why should I choose yearly plan instead of Incident Fix plan?
A. One time incidental plan is available for one-time assistance to fix your computer problem, and every time you have to pay for next online tech support. But if you subscribe for yearly plan you will get unlimited tech support service whoever your computer have any type of technical problems.
Q9 Is it possible you to get back into computer after my session over?
A. No, once a session is over we cannot get back to your computer until you login again and request the service. When you allow our support technicians to download a remote assistance application and supporting tools that provide an online access to view and interact with your computer system. Once your service is over or you are disconnected from our remote assistance, we cannot access your system anymore.
Q10 Are your technicians qualified to provide tech support service?
A. We have industry certified and highly experienced technicians who have extensive knowledge to work on such computers and provide a professional tech support service to identify computer’s various problems and fix them using latest technology and remote assistance tools instantly.
Q11 Do you provide support for Apple Mac and Linux based computers?
A. Yes we provide tech support for Apple MAC but not for Linux operating system, but we do provide complete support assistance for all type of Windows based PCs.
Q12 Do you provide support for older versions of computer?
A. Old computers, generally PCs that are more than 10 year old are quite difficult to repair. However, we do our best to resolve the problem with your computer system but we are not sure until and unless we come to know its exact working condition and actual problem that can be resolved.
Q13 Do you provide tech support against virus or Malware attacks?
A. Virus attack is one of the common problems in computer's systems now a days.It can damage your computer, or steal your important data and cause huge loss in terms of data loss or confidential information stolen. We provide virus detection and removal service with firewall and malware protection service.
Q14 If I change my PC/Device, would I need to buy new service plan? Or can I use the existing plan for the new computer or other device till the expiry of the plan?
A. If you have bought annual or monthly service plan, then you are fully covered for any computer you have or you purchase in near future with the same tech support service till the end of your plan's validity. However, in case of one-time or incident fix plan you will get support service only forthe one time troubleshooting or problem resolving of your single computer system/device only for one time.
Q15 Do you sell software or hardware devices?
A. No We are not involved in selling or in the distribution of any type of software application of hardware devices, but we can suggest you best software or hardware products for installation and safe use of the Devices